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Shipping Policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please ensure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

PROCESSING TIME

All orders are subject to separate processing time and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on several factors, standard domestic and international orders may take up to 5-7 business days (excluding Saturdays, Sundays, and Holidays) to process.

CHANGE OR CANCEL

We will start working on your order as soon as you submit it. Therefore it’s very unlikely that we can change or cancel it. If your order was made in the last 24 hours, please contact us, and we will do our best to make it happen. Please note that once your order has been shipped, there is a fee to change the shipping address. Please keep that in mind before placing your order!

SHIPPING RATES & TIMELINES

Most orders will ship from our fulfillment center near Hong Kong International Airport. The estimated shipping period is 7 -10 business days.

Some circumstances are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the shipping company’s responsibility.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that the carrier delivered your package, but you have not received it, you must contact us within ten days to file a claim。

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages the carrier confirms as being delivered.

TRACKING

We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfillment centers across the globe

You can go here if you need help tracking your order when you receive your tracking number.

CUSTOMS CHARGE

The probability of being checked by customs is rare. If you encounter a customs charge for clearance to ensure on-time delivery, it is your responsibility to make the payment. Gen X Sabers is not responsible for any Customs Charges.